Customer Service Representative - Bilingual Preferred

Customer Service Representative - Bilingual Preferred
St. Petersburg, FL
Temp to Hire

TempExperts is seeking a Customer Service Representative for placement with a well-established community-focused organization in St. Petersburg, FL. Bilingual in English/Spanish is preferred, but not required.

This is an excellent opportunity for a polished, service-oriented professional who enjoys helping people, solving problems, and keeping operations running smoothly. In this role, you will provide front-line support to residents, applicants, and community members while assisting the office team with key administrative functions. The ideal candidate is personable, organized, detail-oriented, and confident handling a high volume of inquiries with professionalism and care.

Why This Opportunity Stands Out:

• Join a respected organization where your customer service skills make a direct impact every day.
• Work in a meaningful, fast-paced environment that values professionalism, accuracy, and compassionate service.
• Build on your administrative and communication strengths while supporting a team that serves the local community.
• Enjoy a role that offers variety, responsibility, and the chance to be a dependable resource for customers and colleagues alike.

Responsibilities:

• Serve as the first point of contact for residents, applicants, and visitors by delivering professional, courteous, and responsive customer service.
• Answer and direct incoming phone calls, emails, and in-person inquiries with accuracy and professionalism.
• Assist customers with questions related to applications, eligibility requirements, program participation, documentation requirements, and general program information.
• Maintain accurate customer files and case records while supporting customers throughout the application and program participation process.
• Resolve routine customer concerns and escalate complex issues to the appropriate department or supervisor when needed.
• Maintain accurate customer files, correspondence, and service records in accordance with office procedures.
• Support the team with data entry, scheduling, and general clerical duties as needed.
• Contribute to a positive customer experience by remaining organized, dependable, and solution-oriented throughout the day.

TempExperts is an Equal Opportunity Employer.