Customer Service Representative (Bilingual Spanish Required)

We're Hiring! Join Our Mission to Empower Families!Location: Telecommute (Designated Office: Palm Springs, FL)Schedule: Full-Time, Monday–Friday (M-Th: 8AM-5:30PM/Fri: 8AM-12PM)Pay: up to $18.62 per hour commensurate with experienceAre you passionate about helping others? Do you thrive in a fast-paced, service‑focused environment? We're looking for a compassionate and dedicated Customer Service Representative to join our team and be the friendly voice supporting families and providers in our community.This role is ideal for someone who enjoys problem-solving, delivering exceptional customer care, and communicating with diverse populations. Bilingual proficiency in English and Spanish is required.What You'll DoAs a Customer Service Representative, you will be the first point of contact for callers seeking support and resources. Your responsibilities will include:Handling a high volume of inbound calls with professionalism and empathyScheduling appointments and responding to client and provider inquiriesProviding general information on available community resourcesAccurately gathering details and entering information into various databasesManaging email communication and updating recordsAssisting providers with questions or requestsWhat We're Looking ForBilingual proficiency in English & Spanish– Required (read, write, speak).High school diploma (Associate Degree preferred)Minimum 6 months of call center or customer service experience, especially with high call volumeStrong verbal and written communication skillsExcellent data entry and typing skills (swift and accurate)High reliability with consistent attendance and punctualityAbility to handle confidential information with sensitivityCompassionate, empathetic mindset with a customer-first approachStrong customer service and communication skillsProficiency in Microsoft Office (Excel, Word) and ability to troubleshoot basic tech issuesWhy You'll Love Working HereOpportunity to make a real impact in the lives of children and families.Collaborative, mission-driven team environmentCompetitive pay, benefits and opportunities for growth.Schedule: Mon-Thu 8:00AM-5:30PM, Fri 8:00AM-12:00PM. Link to full job description: https://elcpalmbeach.box.com/s/g9llbxdi4zzi16wh0jus2tdxd6htfysi No Recruiters Please

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