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Customer Service Representative (Bilingual/Spanish Speaking)

Endurance
      30+ days ago

      Job Description

      Customer Service Representative (Bilingual/Spanish Speaking)
       
      Job Summary
      Do you have a passion for helping people? Be a part of a company that invests in its employees’ growth and development. Endurance is looking for Remote Customer Service Representatives with a positive attitude and attention to detail to facilitate inbound calls. As a Customer Service Representative, you will be required to update administrative details of customer accounts and/or direct calls to the appropriate department as needed. 
       
      Key Responsibilities
      • Handle high volume of inbound calls from customers and direct them to the proper departments if applicable.
      • Work closely with other departments to ensure a positive customer experience.
      • Strong problem-solving skills to quickly identify the root cause of customer issues and resolve when necessary.
      • Help explain contract details.
      • Manage existing customer relationships that give our customers peace of mind and worry-free driving.
      • Process payments and set up payment arrangements to resolve customer accounts.
      • Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. 
      Compensation: $19.50/hour
       
      Key to Success
      • Fluent in Spanish and English
      • Excellent customer service, communication, and listening skills.
      • Can work in a fast-paced environment, under pressure, and with other employees.
      • General computer and typing skills.
      • Available for immediate full-time work
      • Passion for customer service and quality work
      • Must be focused and reliable.
      • Ability to prioritize, Organize and multitask.
      • High School diploma or GED required.
      • Bilingual (Spanish/English) is a plus. 
      The candidate(s) offered this position will be required to submit to a background investigation.
       
      Our Benefits Include:
      As an industry leader, Endurance provides competitive compensation with full and part-time opportunities—but that’s just the beginning. Our benefits include:
      • Paid training and upward mobility —we invest in your growth.
      • 401(k) with company match after 90-days of employment
      • Medical, Dental and Vision Insurance
      • Voluntary Life Insurance
      • Internet Stipend
       

      Equal Employment Opportunity  

      Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together.  

       
       
      About Endurance
      Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and learning and growing opportunities.
       
      When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we’re proud to work as a diverse team to serve our customers and our community.
       
      Therefore, we’ve been honored as a top place to work, including multiple Stevie Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power’s “50 Best Companies to Sell For” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites.
      Come accelerate your career with us. We’ll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.

      Numbers & Facts

      Location
      IndustryComputer/IT Services
      Company Size20 to 49 employees
      Websitehttp://www.endurance-it.com

      About Company

      Headquartered in Virginia Beach, VA. As an IT services company, our primary focus is to provide "fanatical" customer service. We provide companies with business network management as well as infrastructure and application software to optimize business performance.

      Skills

      • Automotive Repair and Maintenanceunmatched
      • Background Investigationunmatched
      • Call Volumeunmatched
      • Customer Experienceunmatched
      • Customer Relationship Management (CRM)unmatched
      • Customer Service Evaluationunmatched
      • Customer Support/Serviceunmatched
      • Dental Insuranceunmatched
      • Detail Orientedunmatched
      • English Languageunmatched
      • Entrepreneurshipunmatched
      • Establish Prioritiesunmatched
      • High School Diplomaunmatched
      • Multilingualunmatched
      • Multitaskingunmatched
      • Problem Solving Skillsunmatched
      • Process Improvementunmatched
      • Resolve Customer Issuesunmatched
      • Root Cause Analysisunmatched
      • Salesunmatched
      • Spanish Languageunmatched
      • Team Playerunmatched
      • Typingunmatched
      • Vision Planunmatched

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