Customer Service Representative

JB Poindexter

Bishopville, SC

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JOB DETAILS

SKILLS

Accounting, Administrative Skills, Analysis Skills, Billing Records, Computer Skills, Corporate Policies, Cross-Functional, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Data Entry, Detail Oriented, Documentation, ERP (Enterprise Resource Planning), Electronic Data Interchange (EDI), Establish Priorities, Follow Through, Inventory Levels, Inventory Management, Lift/Move 20 Pounds, Manufacturing, Manufacturing Operations, Mathematics, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, Order Processing, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Purchase Orders, Purchasing/Procurement, Safety/Work Safety, Systems Administration/Management, Systems Maintenance, Typing, Vendor/Supplier Relations

LOCATION

Bishopville, SC

POSTED

1 day ago

Customer Service RepresentativeBishopville, SCJOB SUMMARYThe Customer Service Representative acts as a liaison between manufacturing operations and the customer to ensure accurate order processing, communication, and delivery coordination. This role supports daily customer service activities, maintains critical system data, and works closely with production, shipping, and internal teams to support customer satisfaction and operational efficiency. This position reports to the Operations Manager.DUTIES AND ESSENTIAL JOB FUNCTIONSReceive, review, and process customer orders accurately and promptlyMaintain customer, order, shipment, and system recordsCoordinate shipments and communicate with internal teams and external carriersCompile, maintain, and distribute reports and documentationCreate billing documentation, including packing slips and related recordsSend and receive electronic customer data and EDI transactions as neededAssist with customer, item, and system setup within established processesMaintain accurate data within the company ERP/MRP systemCommunicate professionally with customers, production teams, shipping personnel, and managementSupport customer issue resolution and follow through on open itemsMaintain manufacturing supply inventory levels and create purchase orders as neededParticipate in monthly and year-end physical inventoriesMaintain and build relationships with suppliers and vendorsMaintain organized records, documentation, and work areasSupport backup customer service and administrative functions as assignedFollow company safety policies and perform duties in a safe mannerPerform other related duties as assignedREQUIRED QUALIFICATIONSHigh school diploma or GED required; Associate degree in business management or accounting preferredTwo or more years of customer service, manufacturing office, purchasing, or inventory management experience preferredStrong verbal and written communication skillsAbility to maintain professionalism and strong working relationships with customers and team membersStrong attention to detail and organizational skillsTyping proficiency and accurate data entry skillsBasic computer proficiency, including Microsoft Word, Excel, Outlook, and ERP/MRP systemsBasic math skills, including addition, subtraction, multiplication, and divisionAbility to prioritize work and manage multiple tasks in a fast-paced environmentSKILLS AND COMPETENCIESStrong problem-solving and analytical skillsHigh attention to detail and accuracyAbility to manage multiple priorities and meet deadlinesEffective communication and collaboration skillsSelf-motivated with the ability to work independently and as part of a teamAbility to work cross-functionally with vendors, suppliers, and internal teamsSAFETY REQUIREMENTSAbility to sit for extended periods of timeFrequent use of hands and fingers for typing and computer workAbility to stand and walk occasionally throughout the workdayAbility to lift and carry up to 20 pounds occasionallyAbility to push and pull up to 10 pounds occasionallyOccasional stooping, bending, and reaching may be requiredStandard office and manufacturing environment exposure#L1-JV1

About the Company

JB Poindexter

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