Customer Service Representative

Customer Support

● Respond promptly to customer phone calls and emails.

● Address inquiries regarding orders, shipments, and general account information.

● Assist with special shipment requests under the guidance of the CSR Lead or Operations Manager.

● Provide accurate and timely updates to customers and internal stakeholders.

Order & Shipment Processing

● Review and enter customer orders into the system.

● Generate tasks and coordinate with warehouse staff to ensure customer requirements are met.

● Monitor shipment schedules and assist with carrier coordination.

● Support the routing of shipments and follow up on pickups as needed.

Documentation & Data Management

● Maintain accurate and organized records of orders, communications, and shipment documentation.

● Assist with daily data collection for customer billing.

● Update SKU information in the system as needed (add, edit, inactivate).

● Support preparation of KPI and End-of-Day shipment reports.

Our company strives to find our associates the right position where they can utilize their skills and experience.