Customer Service Representative

This is an office-based, full-time, non-exempt position reporting to the Area General Manager. The primary function is intermediate customer support role that interacts daily with sales and/or long-term and potential new customers. Collaborates with a team of sales professionals and is a member of and/or supports a larger sales team in a specific Wood Products business. Has product knowledge and broad knowledge of customers, company procedures, products, pricing, and services and can assist with most to all order entry. Works with the Customer Service team to ensure high quality customer service and support.

Accountabilities:

• Enters orders or assists individual sellers in order file management by ensuring orders are received, priced accurately, shipped and invoiced in an accurate and timely manner using sales tools/SAP effectively.
• Acts as point of contact for customers, takes ownership of interactions.
• Addresses order status and product information inquiries from customers via phone and email.
• Troubleshoots basic customer issues, escalates situations as needed; learns from order errors or mistakes.
• Learns to accurately submit information for new customer requests through SAP transaction (MDG).
• Develops knowledge of customers, company procedures, products, and services to gain competency in these areas.
• Works closely with specific customer base to build rapport and understand their business.
• Collaborates to build strong relationships with peers, coworkers, internal/external customers, and broader team members and resources.

We manufacture and sell an innovative collection of proven structural framing materials to the residential, multi-family and light commercial markets, and provide seamless building solutions, from design to installation to support. This team moves fast, works smart and never stops pushing to be and stay

Find out more about Weyerhaeuser at www.weyerhaeuser.com and learn our Story here: https://youtu.be/c2R_lQ7wo0A

• Demonstrated effective communication skills including written and verbal (face to face and over the phone)
• Proven ability to work in Office, Excel, Word, and Web-based programs with technical proficiency to learn and effectively use customer services tools/enterprise systems (i.e., SAP)
• Demonstrated interest and willingness to gain basic knowledge of products, pricing and customers
• Demonstrated effective time management skills to remain focused on priorities and organized while working with attention to accuracy and detail
• Proven ability to establish and maintain positive working relationships internally and externally and collaborate within a team environment.

• Demonstrated problem solving skills

Education and Experience

• Minimum HS Diploma/GED
• Experience working within a sales organization preferred

We sustainably manage forests and manufacture products that make the world a better place. We’re serious about safety, driven to achieve excellence, and proud of what we do. With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who are passionate about making a difference.

What We Offer...

Compensation: This role is eligible for our annual merit-increase program, and we are targeting a salary range of $50,000 - $75,000 based on your level of skills, qualifications and experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 5% of base pay. Potential plan funding may range from zero to two times that target.

Benefits: When you join our team, you and your dependents will be offered coverage under our comprehensive employee benefits plan, which includes medical, dental, vision, short and long-term disability, and life insurance. We offer a pre-tax Health Savings Account option which includes a company contribution. Other benefit options are also available such as voluntary Long-Term Care and Employee Assistance Programs. We also support personal volunteerism, sponsor a host of diversity networks, promote mentoring, and provide training and development opportunities to help you chart your path to a fulfilling career.

Retirement: Employees are able to enroll in our company’s 401k plan, which includes a paid company match in addition to our annual contribution equal to 5% of your base salary.

Paid Time Off or Vacation: We provide eligible employees who are scheduled to work 25 hours or more per week with 3-weeks of paid vacation to use during your first year of employment. We also recognize eleven paid holidays per year, providing a total of 88 holiday hours

We know you have a choice in your career. We want you to choose us.

Weyerhaeuser is an equal opportunity employer. Inclusion is one of our five core values, and we strive to maintain a culture where all our people feel a sense of belonging, opportunity and shared purpose. We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join, stay and thrive with our team.

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