We are seeking an experienced Customer Service Specialist to join our growing agency in Boise.
What's in it for you?
Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:
Customer Service Representative Details:
Essential Functions:
• Execute recruiting, order fulfillment, and service operations to meet 100% on-time service delivery.
• Interview applicants in a legal, timely manner, make hiring decisions regarding applicants for employment & offer job assignments to qualified individuals.
• Administer pre-employment tests and enter results according to standard operating procedures.
• Ensure completion of all pre-employment paperwork and review to ensure accuracy and compliance under applicable law.
• Consistently make quality control calls to clients and associates to maintain an open channel for customer feedback.
• Make outbound calls/outreach to pro-actively skill-market candidates to current and prospective customers.
• Communicate regularly with sales staff in your market concerning order status and client satisfaction.
• Counsel, discipline, and terminate temporary associates, when appropriate, and document according to standard operating procedures.
Customer Service Representative Qualifications:
• Proven track record for strong attendance behavior and reliability
• Proven Track Record for delivering exceptional customer service | preferably in a business-to-business structure in an office environment.
• Must submit to pre-employment background check and drug screen.
• Ensure service operations activities comply with company policies and applicable government regulations.
*A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.
We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.