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Customer Service Jobs in Saint Louis, MO

Customer Service Representative (Bookstore Focus)

Concordia Publishing House

Saint Louis, MO

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JOB DETAILS
SKILLS
10-key (Tenkey) Numeric Keypad, Administrative Skills, Billing, Call Centers, Campaigns, Communication Skills, Computer Skills, Computer Systems, Customer Relations, Customer Support/Service, Detail Oriented, High School Diploma, Interpersonal Skills, Learning Content Management Systems (LCMS), Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Organizational Skills, Problem Solving Skills, Publications, Resolve Customer Issues, Sales, Team Player, Time Management, Typing
LOCATION
Saint Louis, MO
POSTED
Today
Customer Service Representative (Bookstore Focus) - St. Louis, MO

Concordia Publishing House (CPH) - A Lutheran Church-Missouri Synod Organization

Full Time

Are you a people person who loves helping others find exactly what they need? Concordia Publishing House is looking for a Customer Service Representative (Bookstore Focus) to welcome customers, run our bookstore, and support our Customer Service Center. If you thrive on building relationships and solving problems, this St. Louis MO job could be a great fit.

Why Join Us?

At CPH, you will join a team that values people as much as products.
  • Purpose-driven work supporting Gospel-centered ministry
  • Collaborative, caring culture with people who genuinely value teamwork
  • Professional growth opportunities
  • Meaningful impact on churches, schools, and families
  • Competitive benefits and work-life balance
What You'll Do

As our Customer Service Representative (Bookstore Focus), you will:
  • Open and close the CPH bookstore, merchandise resources, and transact bookstore sales
  • Build, enhance, and preserve long-term relationships with customers
  • Process sales orders, credits, returns, and maintain order updates through KNK
  • Answer incoming communications promptly and conduct outbound campaigns
  • Help with all aspects of a customer's needs
  • Research orders, invoices, credits, and product information to resolve customer issues in a timely manner
  • Stay current on new publications, product changes, and special promotions, and make appropriate product selection offers to qualifying customers
  • Get to know CPH's customer types and how to best serve each one
What We're Looking For

We are looking for someone who brings:
  • Excellent communication skills
  • General office skills, including typing (40 wpm) and 10 key number pad, with strong attention to detail, organization, and the ability to multi-task
  • High energy, enthusiasm, and dependability
  • Strong computer skills and knowledge of Microsoft Office Suite (Word, Excel, Outlook), including a basic familiarity with Excel formulas and functions
  • Adaptability in using different computer systems for processing information
  • A High School diploma or equivalent
  • Previous customer service experience, preferably in a call center environment, LCMS background helpful but not mandatory

Be Part of Something Bigger

For over 150 years, Concordia Publishing House has produced faithful, Gospel-centered resources for churches, schools, and families around the world. As a Customer Service Representative, you will be a trusted, friendly voice and face for CPH, helping customers find the resources that support their faith and ministry.

Ready to Apply?

Apply today at:

About the Company

C

Concordia Publishing House

Concordia Publishing House (CPH) is the publishing arm of The Lutheran Church—Missouri Synod. CPH is mission focused, customer driven, and exists for the purpose of providing Christian resources that meet the needs of its customers today and in the future. CPH has been certified as a Best Christian Workplace by the Best Christian Workplaces Institute, is a winner of the Missouri Quality Award, and the National Malcolm Baldrige Quality Award. CPH offers competitive pay and a comprehensive benefits package featuring medical, dental, prescription drug, and vision care benefits; disability and survivor benefits; accidental death insurance; and a company provided retirement plan and an optional 403(b) retirement plan featuring a company match. Many other benefits are provided to CPH employees including free parking, business casual dress code, tuition reimbursement, and a friendly, team-oriented work environment with a management culture that solicits and recognizes employees for their ideas on opportunities to continually improve the company and our service to customers. We are looking for the best candidates to share in our vision.

 

COMPANY SIZE
100 to 499 employees
INDUSTRY
Nonprofit Charitable Organizations
FOUNDED
1869
WEBSITE
http://www.cph.org

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