Heritage Home Service
Location: Boxborough, MA (In-Person)
Schedule: 11AM - 7:30PM | Monday - Friday with rotating weekends
Heritage Home Service has been serving New England families for over 35 years with trusted plumbing, heating, cooling, and electrical solutions. We’re a locally rooted company with a reputation for excellence. We treat our customers like family and our team like heroes.
We are seeking a Customer Service Representative who thrives on connection, problem-solving, and making every interaction count.
Answer incoming calls with professionalism and warmth
Schedule service appointments and dispatch technicians
Resolve customer inquiries and ensure satisfaction
Maintain accurate records in our system
Collaborate with team members to ensure smooth operations
Follow up with customers to build lasting relationships
3+ years of customer service experience
Experience with high-volume inbound and outbound calls
Strong communication and problem-solving skills
Ability to multitask in a fast-paced environment
Positive, customer-first attitude and team mindset
Basic computer skills (training provided)
Competitive hourly pay
Medical, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Flexible shifts
Ongoing training and career advancement opportunities
Supportive and energetic team culture
$25.00 – $30.00 per hour
If you’re ready to join a company that values your voice, supports your growth, and makes every day meaningful—apply today and become part of the Heritage Home Service team in Boxborough!
Heritage Home Service may conduct a pre-employment background check and drug test, subject to applicable law.