Overview
Heritage Home Service has been serving New England families for over 35 years with trusted plumbing, heating, cooling, and electrical solutions. We're a locally rooted company with a reputation for excellence. We treat our customers like family and our team like heroes. We are seeking a Customer Service Representative who thrives on connection, problem-solving, and making every interaction count.
Responsibilities
• Answer incoming calls with professionalism and warmth • Schedule service appointments and dispatch technicians • Resolve customer inquiries and ensure satisfaction • Maintain accurate records in our system • Collaborate with team members to ensure smooth operations • Follow up with customers to build lasting relationships
Qualifications
• 3+ years of customer service experience • Experience with high-volume inbound and outbound calls • Strong communication and problem-solving skills • Ability to multitask in a fast-paced environment • Positive, customer-first attitude and team mindset • Basic computer skills (training provided)
Benefits
• Competitive hourly pay • Medical, dental, and vision insurance • 401(k) with company match • Paid time off and holidays • Flexible shifts • Ongoing training and career advancement opportunities • Supportive and energetic team culture
Compensation
$22.00 - $26.00 per hour
If you're ready to join a company that values your voice, supports your growth, and makes every day meaningful-apply today and become part of the Heritage Home Service team in Boxborough!
Heritage Home Service may conduct a pre-employment background check and drug test, subject to applicable law.