Customer Service Representative
Consolidated Precision Products
Braintree, MA
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JOB DETAILS
SKILLS
Casting, Communication Skills, Customer Relations, Customer Service Management, Customer Support/Service, Detail Oriented, File Maintenance, High School Diploma, Interpersonal Skills, Microsoft Access Database, Microsoft Excel, Microsoft Outlook, Microsoft Product Family, Microsoft Word, Multitasking, Order Delivery, Order Processing, Organizational Skills, Plant Management, Presentation/Verbal Skills, Pricing, Production Planning, Purchasing/Procurement, Sales, Time Management, Writing Skills
LOCATION
Braintree, MA
POSTED
1 day ago
This is an excellent opportunity for an experienced candidate to join a fast-paced company that has continued to grow over the past 60 years! CPP offers a competitive compensation and benefits package, which includes a quarterly bonus program, medical/dental/vision/life/disability insurance, 401K with match, paid vacation and holidays, paid training, and a great team culture!
Major Responsibilities
• Provides timely and accurate information to customers about order status and product queries by phone or email and follow up with customers as required.
• Communicates and coordinates with Operations, Quality and Production Planning teams to ensure on-time delivery of orders.
• Access database (Odyssey Program) to edit or update accounts and order information.
• Advises customers of changes in pricing, shipping date, anticipated delays, and any additional information needed by the customer.
• Coordinates with production, purchasing, and shipping to expedite or track missing or delayed shipments.
• Collaborate with Operations in the work area to track and identify component locations.
• Updates customer order trackers with current order status, scheduled dates, and notes.
• Provides back-up to Sales team as needed, assisting with processing customer orders, quotes, and maintenance of related files, according to established department policies and procedures.
• Other duties as assigned.
About You
• Interpersonal communication skills to ensure positive interactions with customers.
• Time-management skills to respond to customer emails, calls and messages promptly.
• Multitasking and organizational skills to work on multiple issues at one time.
• Accurate and strong attention to detail.
• Strong verbal and written professional communication skills.
• Good organizational skills.
• Ability to quickly adapt to changing priorities.
• Previous experience in customer service for a manufactured product is required. Previous experience with casting, foundry, or similar is a plus.
• Working knowledge of Microsoft products, including Outlook, Excel, and Word (basic to intermediate), is required.
• High School Diploma or GED required.
Pay is from 23 USD / hour
About the Company
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