Customer Support/Service, Data Entry, Documentation, Email Management/Administration, Less Than Truckload (LTL), Logistics, Logistics Industry Software, Multitasking, Resolve Customer Issues, Typing
We are hiring for a transportation company seeking an experienced Customer Service Representative (CSR) to join their team immediately.
Start Date: Immediately
Shift: Full Time
Location: Bramalea Rd & Steeles Ave E.
Rate: $24-$25/hr
Responsibilities:
- Manage high volumes of emails and phone inquiries, ensuring prompt and professional responses.
- Track and trace shipments, providing real-time updates to customers.
- Collaborate with cross-dock operations and understand logistics workflows.
- Handle multiple tasks seamlessly, shifting between priorities as needed.
- Investigate and resolve customer issues, ensuring a high level of service.
Requirements:
- Must have prior experience in the transportation industry, particularly in an LTL (Less Than Truckload) or cross-dock setting.
- Ability to pivot between tasks efficiently without losing focus.
- Strong typing speed and familiarity with data entry and logistics software.
- Accuracy in handling customer information and documentation.
- Ability to manage competing demands while maintaining a positive attitude.
At Aztrix we are, your Job Agents; not just another agency. Celebrating over 20 years in the industry,we continue to help businesses thrive by finding them good people, because good people rely on us to connect them to good companies.
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