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Customer Service Representative

Aire Serv

Branson, MO

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JOB DETAILS
SALARY
$15–$18 Per Hour
SKILLS
Administrative Skills, Coaching, Communication Skills, Corporate Compliance, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Data Entry, Data Processing, Data Quality, Detail Oriented, Documentation, Maintain Compliance, Microsoft Office, Microsoft Product Family, Presentation/Verbal Skills, Problem Solving Skills, Regulatory Compliance, Resolve Customer Issues, Team Player, Training/Teaching Materials, Typing, Writing Skills
LOCATION
Branson, MO
POSTED
2 days ago
Customer Service Representative (Springfield or Branson Locations)

$15-$18 per hour plus performance-based bonuses

Are you a decisive, high-energy professional who thrives in a fast-paced environment?

At Aire Serv, Mr. Rooter and Dryer Vent Wizard, we don't just need a "Customer Service Rep" we need a true Customer Experience Champion. Someone who understands that customer experience is not just a title but a process that defines the company - to - customer relationship. If you are an assertive problem-solver who loves to "own" the day and can turn a customer's concerns into 5-star solutions, you belong here.

Why You'll Want to Join Our Team
  • Organization & Trust: We value our team members and don't micromanage. We do provide feedback and coaching to ensure we give you the tools, training and the ability to manage your customer relationship.
  • High-Pace Environment: Your day will move fast. You'll handle customer calls, coordinate with office and field teams, all while making a difference in our customers' lives.
  • Performance-Based Rewards: $15-$18 per hour plus bonuses tied to your ability to resolve customer issues and earn new business.
  • Modern Tools: Work with top-tier systems like ServiceTitan to ensure 100% accuracy and world-class documentation.

Your Responsibilities
  • Command of our calls: As part of the team, you handle simple to complex customer calls that require sound judgment, active listening, and empathetic, responses.
  • Solve the "Unsolvable": Our customers contact us at time of need and rely on our ability to respond quickly and with solutions to ease their burden.
  • Drive Revenue & Retention: Use your influential skills to perform outbound engagement for renewals, estimate follow up and scheduling of visits.
  • Maintain Process & Data Integrity: Ensure 100% of calls and customer information are documented accurately in ServiceTitan, maintaining strict compliance with company standards.

How We'll Measure & Support Your Success
  • Resolution Rate: Achieve first-contact resolution on 90% of calls.
  • Mitigating Cancelations: Work with customers wanting to cancel scheduled work.
  • Customer Satisfaction: Maintain a high Net Promoter Score (NPS) by delivering "world-class" service.
  • Process & Data Accuracy: 100% accurate documentation and processing.

Job Requirements:
  • Administrative experience preferred
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Positive Attitude and likes to laugh!
  • Team player who can also work independently
  • General computer knowledge, including Microsoft Office products
  • Typing skills are a must
  • Available to work alternating weekly schedules, including some weekends and overtime.

About the Company

A

Aire Serv

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