The Fountain Group LLC logo

Customer Service Representative

The Fountain Group LLC
  • Brea, CA
    1 day ago

    Job Description

    Job Description

    Job Description

    Customer Service Representative (CSR) with strong customer service soft skills, routine orders entry skill, order tracking, and problem resolution. You will be responsible for all customer types of inquiry and products, and you will be working closely with customer and internal teams to provide exceptional customer service in a fast-paced environment. The CSR will ensure customer satisfaction by way of processing orders, answering phones promptly, finishing delivery information and providing field sales/service support, all with accuracy and efficiency.

    To ensure customer satisfaction regarding taking orders, answering phone promptly, furnishing delivery information and providing field sales/service support, all with accuracy and efficiency.

    KEY RESPONSIBILITIES
    -Answering phones in a timely and efficient manner.
    -Processing customer orders via fax, EDI and phone.
    -Responsible for the entry of all standing orders and special pricing agreements for a designated region.
    -Supporting the field reps (both sales and service) with day to day inquire and placing of their orders. Proof of delivery of shipments, as needed.
    -Maintain level of accuracy both as a department and individually.
    -Knowledgeable on our products and special projects as deemed necessary by manager.

    Numbers & Facts

    LocationBrea, CA
    IndustryStaffing/Employment Agencies
    Company Size500 to 999 employees
    Websitehttps://www.thefountaingroup.com/

    About Company

    The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the communities it serves reflects the company’s dedication to being not only a good business, but to being a good corporate citizen. The Fountain Group believes the key to servicing a client is to identify the client demand precisely. Therefore, The Fountain Group focused its efforts on building and developing a process, which can identify an exact match for our client’s needs. Our process utilizes modern technology combined with 30+ years of Talent Acquisition experience to deliver Precision resources. Financial strength is prominent among The Fountain Group’s corporate values. The future of our business will be built on the innovation, compassion, outstanding services and technology, but a solid financial foundation is required to carry us forward to meet our business goal and support our long term vision.

    Skills

    • Customer Satisfactionunmatched
    • Customer Support/Serviceunmatched
    • Electronic Data Interchange (EDI)unmatched
    • Field Salesunmatched
    • Order Processingunmatched
    • Pricingunmatched
    • Problem Solving Skillsunmatched
    • Salesunmatched
    • Sales Supportunmatched
    • Telephone Skillsunmatched
    • Time Managementunmatched

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