What We NeedCorpay is currently looking to hire a Permit & Compliance Customer Service Representative within our Over the Road Compliance Division. This position falls under our NAT line of business and is located in Brentwood, TN. In this role, you will be responsible for processing various state, county, and city government permit requests from a specified customer base, taken via phone or online portal. You will report directly to the Customer Service Supervisor.
How We Work
As a Customer Service Representative, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:
Assigned workspace in BrentwoodCompany-issued equipmentFormal, hands-on training
Role Responsibilities
The responsibilities of the role will include:
Processing and supporting customer orders and inquiries using efficient and effective routing methods while advising possible cost-saving opportunitiesProcessing Trip/Fuel or Oversize/Overweight permits by entering applications into the permit processing system upon request, providing necessary information required by state governments to obtain approval for temporary Trip/Fuel or Oversize/Overweight permits using information provided during inbound telephone conversations with customersHandling direct phone inquiries, effectively correcting individual errors, and completing follow-through on all application orders processed daily, ensuring timely delivery based on customer expectations/industry standardsResending previously issued permits and proactively calling customers to inform them of the status of their permit orders
Qualifications & Skills
High School Diploma or equivalent is required1+ years call center experienceExcellent communication skills, both verbal and written to properly communicate our service offerings and functionalitySuperior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional mannerProficient phone and computer skills; Ability to answer and manage inbound calls, make outbound calls, and work with various departments and clientsAbility to handle multiple types of communication; both internal and externalAbility to use, navigate, and route trips using online mapping systems such as Bing Maps, Google maps, etc.
Benefits & Perks
Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)Virtual fitness classes offered company-wideRobust PTO offerings including: major holidays, vacation, sick, personal, & volunteer timeEmployee discounts with major providers (i.e. wireless, gym, car rental, etc.)Philanthropic support with both local and national organizationsFun culture with company-wide contests and prizes
| Location | Brentwood, TN |