Customer Service Representative

Job Summary

The Customer Service Representative (CSR) plays a key role in supporting customer satisfaction within a fast-paced food manufacturing environment. This position is responsible for managing customer accounts, processing orders, and ensuring accurate and timely communication using Microsoft Dynamics 365 Business Central. The ideal candidate is detail-oriented, organized, and experienced in ERP systems and order management.

Key Responsibilities

• Act as the primary point of contact for customer inquiries, orders, and issue resolution
• Enter, process, and track customer orders using Microsoft Dynamics 365 Business Central
• Coordinate with production, warehouse, and logistics teams to ensure accurate and timely order fulfillment
• Communicate product availability, lead times, and delivery updates to customers
• Manage order changes, returns, and customer complaints in a professional manner
• Maintain accurate customer records, pricing, and order history in the ERP system
• Monitor inventory levels and assist with demand planning and forecasting
• Ensure compliance with company policies and food safety standards (GMP, HACCP, FDA guidelines)
• Support internal teams by providing customer insights and order data

Qualifications

• High school diploma or equivalent (associate or bachelor’s degree preferred)
• 2+ years of customer service experience, preferably in food manufacturing or CPG
• Experience with Microsoft Dynamics 365 Business Central or similar ERP systems
• Strong understanding of order processing and inventory management
• Excellent communication, organizational, and problem-solving skills
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Ability to multitask and work in a deadline-driven environment

Preferred Skills

• Experience working cross-functionally with production and supply chain teams
• Strong attention to detail and accuracy
• Ability to adapt to changing priorities

Benefits

• Paid sick time
• Paid vacation
• Comprehensive health benefits (medical, dental, vision)
• Voluntary benefits (e.g., life insurance, disability coverage, etc.)
• 401(k) retirement plan with company participation

Working Conditions

• Office setting within a food manufacturing facility
• Regular interaction with production and warehouse teams
• Standard business hours with potential overtime based on business needs

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