Background Investigation, Compensation and Benefits, Computer Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Graphics, High School Diploma, Inventory Management, Lift/Move 50 Pounds, Mathematics, Microsoft Excel, Microsoft Word, Multitasking, Order Processing, PC Software, Problem Solving Skills, Resolve Customer Issues, Spreadsheets, Team Player, Telephone Skills, Time Management, Word Processing
The ideal Customer Service Representative candidate will contribute a positive attitude in our teamwork approach. This candidate will be a team-oriented individual with a strong, self-directed work ethic. In a busy work environment, the ability to juggle multiple tasks is a necessity.
DUTIES AND RESPONSIBILITIES:
- Processing orders, answering and routing telephone calls, administrative paperwork and other duties as assigned
- Inventory control and counting
- Assist homeowners in accomplishing their vision of their outdoor living space
- Promote good customer relations by consistently providing excellent customer satisfaction with a friendly demeanor, can-do attitude and willingness to help at all times
- Have a developed rapport with the customer base, greet by name, have knowledge of account ownership, be responsive and timely, and display a caring attitude
- Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues
- Perform daily office responsibilities, working with Department Managers to maintain an efficient operation
- Assist with completion of special projects as needed and assigned
- Use various PC-based software packages, including spreadsheets, word processing and graphics to produce high-quality reports
COMPENSATION AND BENEFITS OVERVIEW: A competitive wage based on experience. Comprehensive benefits package includes the following: Life Insurance; Health, Vision and Dental Coverage; Vacation, Sick and Holiday Pay; Disability Insurance Coverage, Wellness Programs, EAP, and 401(k) Retirement Plan with company contributions after introductory periods are completed.
EQUITY: Unilock is an equal opportunity employer.
Candidates must be able to pass a pre-employment drug screen and background check.
QUALIFICATIONS:
- High School Diploma or GED Equivalent
- Ability to lift up to 50 pounds
- Ability to perform basic math equations
- Knowledge of MS Word and Excel
- Strong computer skills
- Demonstrate excellent attention to detail while multi-tasking
- Exhibit professional and courteous etiquette in all situations
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the ongoing needs of the organization.
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