Customer Service Representative

AriensCo

Brillion, WI

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JOB DETAILS

SKILLS

Card Processing, Childcare, Consumer Loans, Credit Cards, Customer Support/Service, Dental Insurance, Distribution Channel, Diversity, Employee Assistance Plan, High School Diploma, Leadership, Manufacturing, Multitasking, National Sales, Order Processing, Pricing, Problem Solving Skills, Procedure Development, Process Improvement, Product Programs, Product Support, Reimbursement, Secondary School, Service Delivery, State Government, Team Player, Tuition Fees, Vision Plan

LOCATION

Brillion, WI

POSTED

2 days ago

At AriensCo, we build more than exceptional products - we create opportunities that impact careers. Our culture values innovative thinking, hard work and determination. We interact in teams, collaborate together and make decisions quickly.

We see growth potential in every team member, and arecommitted to supporting our employees with continuous training and advancement opportunities.

Our environment? We're corporate, without being "corporate." Whether you work at our headquarters, manufacturing facilities, or one of our global distribution businesses, you'll always have the freedom to create and contribute. Our company vision is "Passionate People, Astounded Customers." Quite simply: it revolves around people

Speaking of people, you're not just employee #1,762 to us. You're family and your role is invaluable. Without exceptional people, we can't continue to produce the amazing products we're known for around the world.

Ready for the ride of your career? Then come join us. By joining our team, you'll have the opportunity to work in a rewarding workplace with a strong sense of community.

Job Description:

AriensCo is looking for a Customer Service Representative at our location in Brillion, WI to serve as a key point of contact between our company and our customers. This role plays an important part in supporting customers by delivering products and services that help identify the best solutions to meet their needs.

THE DAY TO DAY...

Responsible for order processing for customers as it relates to the parts business: US & Canadian Dealers, National Accounts, State & Government Agencies, International Distributors, Consumer Credit Card Orders and Internal Customers
Responsible for external and internal order processing, RMA's, product registration support, dealer locator support
Successfully communicate in support of the customer with the internal teams of TAC, DC staff and sourcing
Apply field promotions ensuring pricing and terms are executed correctly
Communicate process and system issues related to order processing to leadership
Credit card order processing and all processes related to these transactions
Actively attend and participate in required trainings
Stay current with system and product information, changes and updates
Help identify and implement process improvements for work flows they oversee

THE QUALIFICATIONS...

Completion of a two year post high school program, or high school diploma/general education degree (GED)
Minimum of 2 years of experience in customer service
Ability to make decisions and solve problems with leadership direction
Use judgment to evaluate need for exceptions to policies to meet customer expectations while keeping in mind established guidelines and procedures
The ability to support special projects and additional duties as assigned
The ability to multi-task or change direction on short notice

Applicants must be authorized to work in the U.S. without requiring sponsorship now or in the future.

About AriensCo

Since 1933, the AriensCo name has been associated with reliable, durably crafted, high-performance outdoor power equipment. Our core values - Be Honest, Be Fair, Respect the Individual, Keep our Commitments, and Encourage Intellectual Curiosity define our culture and inspire our team. We believe passionate people and astounded customers lead to unstoppable success.

Our employees' quality of life is important to us. When people feel appreciated, respected and supported, careers thrive and ideas come to fruition. AriensCo employees are provided various great benefit opportunities which may include:

Medical, Dental, Vision Insurance effective first day of employment
Dependent Care Flexible Spending Account (FSA) plan
401(k) match and profit-sharing plans
Life Insurance
Health Savings Accounts (HSA)
Short Term Disability
Parental Leave
Onsite Marketplace Care Partners at all locations
Paid holidays
Employee Assistance Program
Tuition Reimbursement and Apprenticeship Programs
Safety shoes and safety prescription glasses reimbursement
Employee Product Purchase Program
50% Daycare discount **Brillion Early Learning Center
10% tuition discount at KinderCare Learning Centers nationwide **Excludes Brillion Early Learning Center
Onsite health clinic with Bellin Health **Brillion Campus Only
Nearsite & Urgent Care Clinic Options **Brillion Campus Only

EEO Statement

The concept of diversity is important to us at AriensCo. That's why we've created a culture that is inclusive, accepting and understanding. We embrace diversity among our partners, suppliers and employees. We also strive for diversity in the quality of our ideas. Inclusion and acceptance means that, regardless of who you are, you will always be standing on our welcome mat.

AriensCo is an Equal Employment Opportunity (EEO) employer and steadfastly committed to hiring and selecting the most qualified candidate for any open position. It is the policy of AriensCo to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Providing our employees with an environment free of discrimination and harassment is something we take very seriously. Embracing diversity enables us to attract the best qualified talent, foster productive teamwork, and expand our business opportunities.

About the Company

AriensCo

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