Customer Service Representative

JOB TITLE: Customer Service Representative                                       CLASSIFICATION: Full-Time, non-exempt
REPORTS TO: General Manager
BASIC FUNCTION:
The Customer Service Representative (CSR) is responsible for carrying out all customer service activities and handles any and all inbound and outbound orders in a manner which adheres to company procedure.
QUALIFICATIONS AND REQUIREMENTS:

• Authorized to work in the United States
• Ability to lift 30 pounds and safely lift, turn, position and transfer product accordingly
• Must have strong communication skills, both oral and written
• Must have a satisfactory background check
• Must comply with OSHA and SDS Standards
• Must have the flexibility to work any shift required by customer and business needs
• 1-2 years customer service experience, preferred
• 1-2 years warehouse experience, preferred
• Must possess the appropriate computer experience (i.e. Microsoft Office, SAP, WMS)
• Ability to multitask and work in an organized manner

RESPSONSIBLITIES:

• Processes and inputs all customer orders including inbound and outbound orders
• Generates all paperwork and applicable information for customer work orders
• Keeps customers inventory current and accurate
• Coordinates special, last minute shipping requests
• Traces orders as required and notifies customers of any activity concerns
• Sends completed bills of lading to customers within 24 hours of receipt or shipment
• Maintains damage reports and communicates to the customers as needed
• Responsible for timely customer daily, weekly, bi-monthly, and monthly billing
• Maintains a good working relationship with internal and external customers by responding to all inquiries and complaints concerning work orders, invoices, shipments and inventory counts
• Act in a manner that promotes teamwork by assisting the clerical department when needed
• Other duties as assigned

The salary range for this position is $18-$19.50 per hour.