Job description:
We are seeking a professional and detail-oriented Customer Service Representative to support daily customer service and administrative operations within a fast-paced manufacturing and logistics environment. The ideal candidate will have strong communication skills, the ability to multitask, and experience supporting customers, internal teams, and order coordination processes.
Responsibilities
- Serve as the main point of contact for customer inquiries via phone and email
- Process customer orders, updates, and order changes accurately and efficiently
- Coordinate with production, shipping, and warehouse teams to ensure timely deliveries
- Track orders and provide customers with shipment updates and status information
- Maintain accurate customer records, purchase orders, and documentation
- Resolve customer concerns professionally and in a timely manner
- Support inventory and order management processes as needed
- Assist with data entry, reporting, and administrative tasks
- Maintain strong communication with internal departments to ensure customer satisfaction
- Provide a high level of professionalism and customer support at all times
Qualifications
- Previous customer service, administrative, or order processing experience preferred
- Manufacturing or logistics industry experience is a plus
- Strong verbal and written communication skills
- Excellent organizational and multitasking abilities
- Proficient with Microsoft Office and computer systems
- Ability to work in a fast-paced environment and meet deadlines
- Strong attention to detail and problem-solving skills
- Bilingual English/Spanish is a plus
Preferred Skills
- Experience with ERP systems or order entry platforms
- Strong customer relationship management skills
- Ability to prioritize tasks and adapt quickly
- Team-oriented mindset with a positive attitude
Work Environment
This role is primarily office-based within a manufacturing environment and may require communication with warehouse, shipping, and production teams throughout the day.
Full-time
Monday – Friday