Customer Service Representative

About Us

At 62ML, we are dedicated to reshaping brands through strategic insight and storytelling. Our mission is to connect human narratives with measurable outcomes, ensuring growth that's purposeful and enduring. We prioritize clarity and intention, guiding each brand on a thoughtful journey toward authentic impact and lasting success.

Job Summary

We are seeking a motivated and sales-focused Customer Service Representative to engage with customers, understand their needs, and recommend products and services that provide value. This role combines customer service, relationship-building, and sales responsibilities in a professional, results-oriented environment.

Responsibilities

• Welcome and engage with customers in a friendly, professional manner.

• Present products and services based on customer needs.

• Identify sales opportunities and recommend appropriate solutions.

• Follow up with prospective and existing customers to support sales growth.

• Build strong customer relationships and encourage repeat business.

• Support promotional and customer acquisition initiatives.

• Maintain accurate records of customer interactions and sales activities.

• Assist with resolving customer concerns while maintaining a positive experience.

• Collaborate with team members to achieve customer service and sales goals.

• Participate in ongoing sales training and professional development.

Qualifications

• High school diploma or equivalent required.

• Strong verbal and written communication skills.

• Confident, friendly, and customer-focused personality.

• Goal-oriented and motivated to achieve results.

• Strong relationship-building and problem-solving abilities.

• Excellent organizational and multitasking skills.

• Reliable, adaptable, and self-motivated.

• Previous experience in sales, customer service, retail, hospitality, or promotions is a plus but not required.