Customer Service Representative

Serve as the primary point of contact for customers, handling phone, email, fax, and order inquiries
Provide pricing, product availability, and delivery information
Enter customer purchase orders and create accurate sales and production orders
Address customer questions and resolve issues promptly and professionally
Prepare order confirmations, reports, correspondence, service logs, and other documentation
Maintain accurate customer information and records within computerized systems
Partner with sales, production, and management to ensure timely and accurate customer service