We are seeking a Customer Service Representative to manage customer orders, resolve issues, and serve as a key point of contact between customers and internal teams. The ideal candidate is organized, detail-oriented, customer-focused, and able to thrive in a fast-paced environment.
Key Responsibilities
Process and manage customer orders accurately and efficiently.
Communicate order status, pricing, availability, and delivery updates.
Resolve customer concerns, complaints, shortages, and quality issues.
Coordinate with Supply Chain, Quality, Operations, Finance, and Warehouse teams.
Maintain accurate customer records, pricing, reports, and service metrics.
Support invoicing, inventory coordination, and special projects.
Qualifications
High School Diploma or GED required.
2+ years of customer service, order management, logistics, supply chain, or related experience.
Manufacturing or B2B experience preferred.
ERP experience preferred.
Strong communication, organization, problem-solving, and customer service skills.
Proficiency with Microsoft Office, especially Excel and Outlook.
Pay: $15-$17/hour, based on experience.
Personnel Resources is an Equal Opportunity Employer.
#DP1
Numbers & Facts
Location
Brundidge, AL
Salary
$15–$17 Per Hour
Skills
Billingunmatched
Business-to-Business (B2B)unmatched
Communication Skillsunmatched
Customer Relationsunmatched
Customer Service Managementunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
ERP (Enterprise Resource Planning)unmatched
Financeunmatched
High School Diplomaunmatched
Logisticsunmatched
Manufacturingunmatched
Metricsunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Order Managementunmatched
Organizational Skillsunmatched
Pricingunmatched
Project/Program Coordinationunmatched
Resolve Customer Issuesunmatched
Supply Chainunmatched
Track Customer Issuesunmatched
Warehousingunmatched
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