Accounts Payable, Accounts Receivable, Administrative Skills, Communication Skills, Compensation and Benefits, Computer Services, Customer Satisfaction, Customer Support/Service, Dental Insurance, Detail Oriented, Identify Issues, Inventory Management, Photocopy, Promotional Programs, Telephone Skills, Vision Plan
Join Our Team - Find Your Future!
Position Summary:
Reporting to the Office Manager, the Customer Service Representative performs a variety of administrative and computer related responsibilities to ensure customer satisfaction, promote corporate goals and objectives and grow the company while contributing to an efficient, harmonious working environment. Serves as a Dead River Company ambassador by adhering to our Brand Promise, Guarantees and Pledges and our Co-Worker Guarantees and Pledges.
Essential Functions:
- Courteously answer incoming telephone calls and assist walk-in customers.
- Utilizes the ADDS E3 system for customer account maintenance, setting up new accounts, and updating customer logs.
- Perform computer related input and other clerical tasks relating to one or more of the following: Inventory control, accounts payable, accounts receivable, computer input (posting), price change administration, payments received, and bank deposits.
- Develop a thorough knowledge of all departments, products, services, and delivery schedules.
- Enthusiastically participates in annual market objectives, promotional programs and contests.
- Support other members of the office staff by cross-training within the department and offering assistance as needed.
- Perform other miscellaneous office duties such as filing, photocopying, and shredding.
Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!
- Health Insurance – Premiums as low as $6.41 for full time employees!
- Dental insurance and Vision Insurance
- Company Provided Life insurance, Short-term and Long-Term disability
- 401(k) plan with company match
- Paid time off and 10 paid holidays
- Tuition Reimbursement for employees and Scholarships and grant for employee’s children
- Discounts on our products and services
- Work uniform and, boot and prescriptions safety glasses allowance
- Paid Training at our State-of-the-art institute
- Opportunity for growth!
- Opportunities at Several Locations in MA, ME, NH, and VT
Other Tasks:
Assist with special projects and other work-related duties as assigned.
Other Attributes Required:
- Dependability
- Good communication and listening skills
- Accuracy, organization, and attention to detail
- Ability to work in a dynamic environment without distraction
- Courteous demeanor and professional appearance
- Flexibility to work seasonal overtime
- Trouble shooting skills – within and between departments
- The ability to adapt to change
Education:
A high school diploma or equivalent is preferred.
Experience: One year of previous customer service experience including computer work is preferred.