Customer Service Representative
A.F. Wendling, Inc. - Buckhannon, WV
Overview
Salary Range $15.00 Hourly Position Type Full Time Job Shift Day
Description
POSITION SUMMARY:
A Customer Service Representative plays a crucial role in ensuring the satisfaction and retention of customers by providing prompt and effective assistance. They serve as a point of contact for customers, addressing inquiries, resolving issues, and processing orders or requests. Customer Service Representatives must possess strong communication skills, problem-solving abilities, and a customer-focused mindset to deliver exceptional service and uphold the reputation of A.F. Wendling's.
Essential Duties and Responsibilities:
- Serve as a point of contact for customers via phone, email, or in-person interactions.
- Respond promptly and courteously to customer inquiries, providing accurate information and assistance.
- Resolve customer issues or complaints in a timely and efficient manner, escalating complex issues to appropriate channels as needed.
- Collaborate with other departments, such as sales, logistics, and finance, to address customer needs and ensure timely resolution of issues.
- Process orders, returns, and exchanges according to company policies and procedures.
- Identify opportunities to upsell or cross-sell products or services to customers based on their needs and preferences.
- Stay updated on product knowledge, promotions, and company policies to provide accurate information to customers.
- Ability to problem solve quickly and creatively.
- Goal-oriented and driven self-start who can work independently within a team environment.
Qualifications
Education and/or Work Experience Requirements:
- HS Diploma or equivalent
- Experience in Customer Service
- Basic Computer knowledge including understanding of Microsoft Excel, Outlook, and Teams
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Excellent interpersonal skills and the ability to empathize with customers.
- Problem-solving skills and the ability to think critically and analytically.
- Ability to complete tasks under standardized situations with occasional variables.
Physical Requirements:
Physical ability to lift, carry, and position: up to 20 lb. Must be able to work at a desk for extended periods of time.
Work Environment:
Work hours may vary, or change based on department requirements. The job is primarily performed in an office environment. The noise level in the work environment is typically low.