Customer Service Representative

NOW HIRING – CUSTOMER SERVICE REPRESENTATIVES

Location: Burbank, Ohio
Full-Time & Part-Time | Multiple Shifts Available

Join a Growing, Customer-First Team!

World Truck Towing & Recovery, Inc. is seeking dependable, professional individuals to join our Customer Service/Dispatch team. As the first point of contact, you play a vital role in helping customers during stressful situations and ensuring fast, reliable service.

No towing experience required — paid training provided!

KEY RESPONSIBILITIES

• Deliver calm, professional customer support in a fast-paced environment
• Answer incoming calls and gather key information using guided questions
• Dispatch towing and roadside services efficiently and accurately
• Provide service updates and estimated arrival times
• Communicate with drivers and coordinate responses
• Assist with billing, scheduling, and general administrative tasks

·         Demonstrate strong information retention and attention to detail

·         Ability to interpret direction and complete tasks with minimal supervision

WHAT WE’RE LOOKING FOR

• High school diploma or equivalent
• Customer service experience preferred (not required)
• Strong communication and multitasking skills
• Ability to stay calm and professional under pressure
• Basic computer skills (dispatch software experience is a plus)
• Reliable, team-oriented, and detail-focused

WHAT WE OFFER

Competitive pay (based on experience)
Overtime opportunities (time-and-a-half)
Paid training – no experience necessary
Flexible scheduling – multiple shifts available
Advancement opportunities – we promote from within

BENEFITS

• Health Insurance & Health Savings Account contributions
• Life & Supplemental Insurance (Disability, Accident, Critical Illness)
• 401(k) with company match
• Paid Holidays & Paid Time Off
• Proactive Health Management Plan (telemedicine, health coaching, and more)

ABOUT WORLD TRUCK

With over 40 years of experience, World Truck Towing & Recovery provides 24/7 towing, transport, and recovery services across Ohio, including Seville, Medina, Columbus, Cleveland, Akron, and Grove City.

We support major interstate corridors such as I-70, I-71, I-76, I-77, I-80, I-90, I-270, and more, delivering fast, professional service when customers need it most.

Our reputation is built on safety, reliability, and customer service excellence.

“One Call Does It All.”®

CONTACT INFORMATION

4970 Park Avenue West, Seville, Ohio 44273
Phone: 330-723-1116 | Toll-Free: 800-886-1116
www.A1WorldTruck.com

PUCO# 145201-T | DOT# 1084022 | MC# 426878

Apply today and be the voice that keeps Ohio moving.