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Customer Service Representative

Emerson Personnel Group

Burlington, NJ

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JOB DETAILS
SKILLS
Aerospace and Defense, Billing, Claims Processing, Communication Skills, Computer Skills, Continuous Improvement, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Detail Oriented, Fitness, Heavy Equipment/Vehicles, Inventory Management, Logistics, Microsoft Office, Operations Planning, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Management, Relocation Services, Requirements Management, Sales Operations, Team Player, Telephone Skills, Vehicle Fleets, Warehousing, Willing to Travel, Wireless Products, Writing Skills
LOCATION
Burlington, NJ
POSTED
13 days ago
Our client is one of the largest logistics and warehousing providers in the country, providing high-value product transportation, wireless inventory-controlled warehousing, and household goods moving and storage. Company has several fleets including high-end auto transportation, fitness distribution, aerospace, heavy haul, and nationwide warehousing/storage.

They are looking for a CUSTOMER SERVICE REPRESENTATIVE!
TEMP TO HIRE
$23./hr, IN OFFICE M-F 8-5pm

This individual will work to manage every relocation in an expert, cheerful, and friendly manner while identifying and solving unique family move-related issues. Proactively assess service re­quirements, coordinate multi-supplier solutions, and ensure client satisfaction through controlled consistent process management.

Responsibilities:
  • Work closely with our sales staff and operations planners and dispatchers to insure we deliver the highest level of quality service available.
  • Responsible for all daily activity related to the successful relocation of household goods.
  • Obtains orders, gathers complete customer information, and quotes client orders.
  • Prepare estimates and coordinate third party services.
  • Determine hauler and pattern of service utilizing United's guide.
  • Create and update customer profiles.
  • Determine haulers through pattern of service system.
  • Register orders, print tickets, and bills of lading to operations.
  • Send correspondence to client, confirming move date.
  • Post-move quality calls.
  • Prepare driver paperwork and client reports as required.
  • Ensure invoicing accuracy to client.
  • Initiate quick claim process
  • Provide solutions to customer issues.
  • Assist other team members as needed.
  • Decision making/ problem solving responsibility for non-revenue related issues such as third party service issues, quick claim settlements and date extensions.

Experience:

  • A minimum 2 years' customer service experience in the transportation industry required
  • Logistics experience preferred
  • Competent computer skills, including Microsoft Office Suite and Google G Suite
  • Candidate must be able to communicate effectively at all levels of the organization
  • Must be organized
  • Strong written and verbal communications skills
  • Proven track record of working in a team environment and autonomously

Key Competencies
  • Partnering and teamwork
  • Ability to work with little oversight
  • Ability to place 30 transactions (new orders) per month
  • Strong attention to detail
  • Very organized I Methodical
  • Problem solving
  • Excellent telephone communication skills, have a clear and pleasant speaking voice
  • Team oriented and personally committed to continuous improvement
  • Demonstrated ability to interface effectively and positively with all members of the or­ganization
  • Computer literacy and typing skills for basic Microsoft Office and Google G Suite applications
  • Must be able to travel occasionally, usually day trips to visit with clients
Benefits: Health Insurance, Vacation and PTO available after completion of required hours worked.

About the Company

E

Emerson Personnel Group

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