Customer Service Representative

IMS Group

Burlington, VT

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JOB DETAILS

SKILLS

Call Volume, Communication Skills, Customer Support/Service, Detail Oriented, English Language, French Language, Identify Issues, Interpersonal Skills, Knowledge Base, Microsoft Excel, Microsoft PowerPoint, Microsoft Product Family, Microsoft Word, Multilingual, Order Processing, Organizational Skills, Problem Solving Skills, Resolve Customer Issues, Team Player

LOCATION

Burlington, VT

POSTED

Today

Job Descriptions:

Handle customer inquiries and complaints via phone, email and fax
Determine customer requirements
Order entry of all types, as required and defined by management
Manual credits which include support in-office processing
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Offer support as needed to other employees
Other duties as assigned to support the needs of the business

Job Requirements:

1-2 years of customer service experience in a high call-volume environment
Experience working in heath (especially hearing health)
Bilingualism in English and French is required only for bilingual customer service representatives
Excellent organizational, interpersonal and communication skills
Attention to detail
Strong working knowledge of related computer applications (Microsoft Suite: Word, Excel, PowerPoint)
Dependable, team player with a positive attitude
Ability to work in a hybrid role with work in the office and at home

About the Company

IMS Group

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