About us Unikoo Glass & Hardware is a fast-growing company in the glass and hardware business with its location in El Monte and Santa Ana CA, and distributors and business partners in the major cities in the U.S. To create a quick-responding but friendly environment for our customers and partners, we aim to look for self-motivated people with cheerful attitudes and team spirit.
Benefits/Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Preferred
Experience in glass industry
Experience with rigorous inbound calls
Experience with Business-to-Business account support
Experience in using architecture material takeoff and/or glass design software
Responsibilities
Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Makes outbound customer calls to gain information and follow-up to resolve customer issues.
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
Minimum 1-year customer interaction experience
Good work ethic, self-starter, team player, and strong attention to detail
Ability to multi-task while working on several projects at once
Results-oriented, organized, and effective time-management skills
High School Diploma/GED; Associate degree and above preferred
Architectural Plan and Specification reading ability using Microsoft Office Suite, especially Excel (willing to be trained)