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Customer Service Jobs in Agawam, MA

Customer Service Representative - Call Center Experience Preferred

Braman Termite & Pest Elimination
  • Agawam, Massachusetts
    4 days ago

    Job Description

    LOVE CUSTOMER SERVICE? READY FOR A ROLE WHERE YOUR COMMUNICATION SKILLS MATTER?

    Join Braman Termite & Pest Elimination — a fourth-generation, family-owned and operated company proudly serving Southern New England since 1890.

    We’re looking for an on-site Customer Service Representative who is energetic, professional, and confident on the phone to join our growing team. If you thrive in a fast-paced environment, enjoy helping customers, and have a knack for sales, scheduling, and problem-solving, we want to hear from you!

    This is more than answering phones — you’ll be a key part of the customer experience, helping customers, supporting our technicians, and driving new business.

    What You’ll Do

    • Receive and process a high volume of phone calls from clients, prospective customers, and Braman employees in a prompt, courteous manner.
    • Provide accurate answers to client questions.
    • Conduct inside sales activities for residential and commercial customers, such as selling services to prospective clients and upgrading existing services.
    • Conduct routing activities and schedules appointments for technicians and sales staff. Arranges service appointments with clients as directed by Service Manager and CSR Supervisor.
    • Facilitate effective communication in a timely manner to peers, clients, and management. Relays messages in an accurate and reliable manner.
    • Interact with others in a friendly, positive, and professional manner.
    • Effectively uses communication technologies as required.
    Knowledge & Skills
    • Must have professional demeanor and friendly rapport.
    • Exceptional phone presence.
    • Must have strong work ethic
    • Competency to prioritize and handle multiple tasks in a changing work environment.
    • Well organized, with a high degree of accuracy and attention to detail.
    • Excellent written and verbal communication skills.
    • 2+ years of inside sales/call center experience required.
    Working Conditions/Non negotiable
    • Full time 40 hours per week
    Compensation and Benefits
    • Quarterly bonus-incentive program;
    • 401K retirement plan;
    • Health, dental, vision, short-term disability, accident and critical illness insurance;
    • Company-Paid Life Insurance;
    • Paid vacation, holidays, and sick time
    • Employee Assistance Program
    If you take satisfaction in providing top-notch customer service, have strong communication skills, and enjoy being part of a team, Braman could be the right choice for you.
     
    Why Braman?
    Braman is a fourth-generation, family-owned company with over 135 years of history. We’ve grown from a small local business into a trusted industry leader—but what’s stayed the same is how we operate.
    We’re guided by three core values: pride, honesty, and quality.
    That means taking ownership of our work, doing right by our customers and each other, and delivering results we stand behind.
    Just as important—we value people as much as performance. You’ll be part of a team that is collaborative, accountable, and committed to helping you grow. Your work matters here, and so does how you’re supported doing it.

    Numbers & Facts

    LocationAgawam, Massachusetts
    Websitehttps://bramanpest.com/careers/

    Skills

    • Calendar Managementunmatched
    • Call Centersunmatched
    • Call Volumeunmatched
    • Communication Skillsunmatched
    • Compensation and Benefitsunmatched
    • Customer Experienceunmatched
    • Customer Support/Serviceunmatched
    • Detail Orientedunmatched
    • Establish Prioritiesunmatched
    • Incentive Programsunmatched
    • Inside Salesunmatched
    • Multitaskingunmatched
    • On Site Supportunmatched
    • Organizational Skillsunmatched
    • Plan Meetingsunmatched
    • Presentation/Verbal Skillsunmatched
    • Problem Solving Skillsunmatched
    • Resolve Customer Issuesunmatched
    • Salesunmatched
    • Sales Prospectingunmatched
    • Small Businessunmatched
    • Team Playerunmatched
    • Telephone Skillsunmatched
    • Telesalesunmatched
    • Time Managementunmatched
    • Writing Skillsunmatched

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