Customer Service Representative (Call Center)
Plugz Electric – Family-Owned | Fast-Growing | High-Energy Team
About Plugz Electric
At Plugz Electric, we’re a family-owned and operated electrical company built on trust, reliability, and doing right by our customers and our team. We’re growing fast and building a team that thrives in a high-performance, fast-paced environment.
The Role
We’re hiring a Customer Service Representative (CSR) to join our call center team. This is a high-volume, fast-paced role where you’ll handle both inbound customer callsandoutbound speed-to-lead follow-ups.
When a new lead comes in, speed matters—you’ll be expected to respond within minutes.
This is a role for someone who can move quickly, stay organized, and confidently engage customers.
What You’ll Do
- Answer inbound customer calls and respond to inquiries
- Make outbound calls to new leads quickly (speed-to-lead follow-up)
- Schedule service appointments efficiently and accurately
- Handle multiple conversations and tasks at once
- Maintain accurate data entry and job details
- Communicate clearly with customers and internal teams
- Deliver a high-quality, professional customer experience
What We’re Looking For
- Dependable and reliable – you show up and perform consistently
- Thrives in a fast-paced, ever-changing environment
- Confident on the phone (both inbound and outbound calls)
- Strong communication skills (must speak English proficiently)
- Ability to multitask and stay organized under pressure
- Positive attitude and team-first mindset
- Electrical or home services experience is a plus (not required)
Requirements
- Must be located within 60 minutes of our office
- Open to a hybrid schedule (in-office + remote)
- Available for evenings and/or weekends as needed
Compensation & Performance Bonus
- $16–$22 per hour (based on experience)
- Performance-based bonus structure tied to results
Bonus Opportunities:
- Bonus for appointments booked from inbound + outbound calls
- Bonus for speed-to-lead response time (quick follow-up wins)
- Bonus for show rate / quality bookings
Top performers can significantly increase their earnings based on performance.
Perks
- Office snacks provided
- Supportive, family-oriented team culture
- Fast-growing company with real advancement opportunities
Why This Role is Different
This isn’t just answering phones—this is a high-impact, performance-driven role where:
- Your speed and communication directly drive revenue
- You are rewarded for results—not just showing up
- You have a clear path to grow within the company
If you’re someone who:
- Moves fast
- Communicates confidently
- Thrives under pressure
- Wants to be rewarded for performance
We want to hear from you.