AirCo is seeking a reliable and customer-focused Customer Service Representative (CSR) to join our call center team. This role is the first point of contact for customers and plays a critical role in scheduling service, handling inquiries, and ensuring a positive customer experience across HVAC and plumbing services.
Key Responsibilities
Answer inbound customer calls in a professional and friendly manner
Schedule HVAC, heating, and plumbing service appointments
Dispatch and coordinate service calls with field technicians
Provide accurate information regarding services, pricing, and availability
Handle customer concerns, complaints, and service issues with urgency and care
Document all interactions in the CRM/service system (e.g., ServiceTitan)
Follow up on open work orders and ensure customer satisfaction
Support emergency and after-hours call procedures when assigned
Maintain strong communication with dispatch, technicians, and management
Qualifications
High school diploma or equivalent required
1+ year of customer service or call center experience preferred (home services experience a plus)
Strong phone communication and active listening skills
Ability to multitask in a fast-paced environment
Basic computer skills (CRM systems, scheduling software, Microsoft Office)
Professional, calm, and solution-oriented attitude
Reliable attendance and strong work ethic
Preferred Skills (Not Required)
HVAC, plumbing, or home services industry experience
Experience with ServiceTitan or similar dispatch software
Bilingual (English/Spanish)
Work Environment & Schedule
Office-based call center environment
Rotating schedule depending on business needs
May include occasional evening, weekend, or on-call coverage
Fast-paced, team-oriented setting focused on customer satisfaction and efficiency
What We Offer
Competitive hourly pay (based on experience)
Overtime opportunities during peak season
Training and growth opportunities into dispatch or operations roles
Stable, growing company environment
Employee support and team culture focused on service excellence