Customer Service Representative / Scheduler
Not a remote position
Schedule: Tues–Fri, 11:30 AM–8:00 PM; Sat 10:30 AM -7:00 PM
About Us
Looking for stability and opportunity? This is the place to be. With 53 years in the industry, Wheelchair Transport Service is a family-owned, non-emergency medical transportation company proudly serving the Tampa Bay community. We help improve lives every day—and we're growing.
What We're Looking For We're seeking a reliable and compassionate Customer Service Representative who thrives in a fast-paced environment. You're a great fit if you:
- Show empathy and professionalism on every call
- Stay calm under pressure
- Are detail-oriented and quick to adapt
- Work well independently and with a team
- Maintain strong ethics and a positive attitude
Your Responsibilities Reporting to the Call Center Manager, you will:
- Answer inbound calls, emails, and text messages
- Schedule, confirm, and update transportation appointments
- Make courtesy and confirmation calls
- Collect and enter accurate data into our systems
- Able to demonstrate empathy in challenging situations
- Make outbound calls for appointment coordination
- Follow all department procedures and quality standards
- Stay up to date on policies and protocols
- Support team efforts to ensure exceptional client experience and department productivity
What You Need
- High school diploma or equivalent
- Fast, accurate typing (40+ WPM)
- Proficient in Microsoft Office
- Excellent communication skills
- Eligible to work in the U.S.
- Comfortable using a headset and sitting for long periods
- Able to pass a Level II background check
Our Benefits
- 4% matched 401(k) after one year.
- Up to 75% of medical insurance paid by the company.
- 5 days paid time off after one year and 6 paid holidays after 90 days.
Why Choose Us?
- Family-owned and operated—our values guide every interaction.
- A commitment to diversity, equity, and inclusion in all we do.
- Join a supportive team where your passion for helping others is celebrated and nurtured.
- Satisfaction of supporting our veteran and senior community