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Customer Service Representative

Select Medical Corporation

Camp Hill, PA

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JOB DETAILS
SALARY
SKILLS
Accounts Receivable, Billing, Billing Records, Call Centers, Computer Skills, Customer Support/Service, Dental Insurance, Documentation, HIPAA (Health Insurance Portability and Accountability Act), Health Information Management, Health Insurance, High School Diploma, Information/Data Security (InfoSec), Insurance, Interpersonal Skills, Mail Processing, Mail Services, Medical Billing, Microsoft Windows Operating System, Physical Therapy, Presentation/Verbal Skills, Problem Solving Skills, Quality Control, Requirements Management, Resolve Customer Issues, Retail Banking, Team Player, Vision Plan
LOCATION
Camp Hill, PA
POSTED
Today
OverviewCustomer Service Representative(On-site, Camp Hill, PA)Starting at $16.50/hrWhy work for Select?We are committed to your growth and success!* Career Advancement opportunities* Competitive pay, benefits and PTO* Eligible for referral bonuses* Thorough orientation program* Team oriented environmentProfessionally and courteously provide a variety of patient and insurance services through mail, telephone, e-mail and personal contact in response to patient account inquiries. This position will maintain a more active role in fixing patient accounts in the billing system and reviewing reports to assist in quality control of patient accounts, specifically patient balances.Responsibilities* Answer, forward and log incoming calls in the manner specified by the Central Business Office (CBO) Manager or Supervisor.* Comprehend insurance and patient responsibilities in relation to account balances and billing.* Resolve patient, physical therapy center, and internal account inquiries, both verbal and written. Forwarding the inquiries to the Lead and members of the Accounts Receivable team or appropriate supervisors as necessary if unable to resolve inquiry* Take patient payments and applying to account correctly.* Process and forward incoming mail according to department protocols.* Document the billing system concerning all verbal and written communication relative to the specific patient accounts.* Assist and support other departments and appropriate staff members as needed to resolve patients account inquiries.* Provide feedback to the appropriate CBO staff when informed of changes in payers, plans, contracts, addresses, or other vital account billing information.* Follow all HIPAA requirements as defined by Compliance Department.* When not taking inbound calls; will work on other duties as assigned.QualificationsRequired Qualifications* High school diploma or GED required.* Minimum one year of Customer Service Experience in Hospitality, retail, or banking* Must have computer proficiency and experience in Windows-based technologies* Phone or call center experience.Preferred Qualifications* This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.* Medical Background (Insurance, Front Desk, Etc.)* Excellent problem-solving skills and the ability to do so independently* Ability to handle difficult situations with a positive attitude* Good interpersonal, oral, and written communication skillsAdditional DataSelect Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.* An extensive and thorough paid orientation program.* Paid Time Off (PTO) and Extended Illness Days (EID).* Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.* A 401(k) retirement plan with company match.* No Required WeekendsEqual Opportunity Employer/including Disabled/Veterans

About the Company

S

Select Medical Corporation

Superior quality and care. Compassion and Respect. Results oriented. Teamwork. Resourcefulness. These are the core values upon which Select Medical was built. Since its founding in 1996, Select Medical has passionately focused on providing superior, patient-centered care that improves quality of life.Co-founded by Rocco Ortenzio and Robert Ortenzio, Select Medical began as a regional provider of outpatient physical rehabilitation. Contract therapy was added to the company's specialized health care offerings in 1997, and was quickly followed by the introduction of long-term acute care in 1998. In 1999, Select Medical made one of its largest acquisitions by purchasing NovaCare Physical Rehabilitation and Occupational Health. In three years, Select Medical had grown from a small start-up into a diversified health care company with a national presence. This progressive yet responsible growth was one attribute that led to the company's recognition as one of the Best Managed Companies in America by Forbes magazine.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Healthcare Services
FOUNDED
1996
WEBSITE
http://www.selectmedical.com/

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