Note: Candidates must have reliable transportation to travel to the work location.
Position Overview
We are seeking a Customer Service Representative to support daily transportation and logistics operations. In this role, you will communicate with customers, business partners, and drivers to ensure timely deliveries, resolve service issues, and provide an outstanding customer experience in a fast-paced environment.
Key Responsibilities
Assist customers and business partners via phone and email.
Resolve customer questions, concerns, and complaints professionally.
Monitor delivery routes and shipment progress.
Process delivery order changes and cancellations.
Scan and verify delivery documentation.
Accurately document customer interactions and service requests.
Collaborate with internal teams to resolve issues efficiently.
Utilize Microsoft Office and internal systems to manage daily tasks.
Required Qualifications
Experience using Microsoft Office (Word, Excel, PowerPoint, Outlook).
Strong customer service and communication skills.
Excellent organizational and multitasking abilities.
Ability to work effectively in a fast-paced environment.
Reliable transportation to commute to the work location.
Preferred Qualifications
High school diploma or equivalent.
At least 1 year of customer service or call center experience.
Experience in transportation, logistics, or dispatch environments.
Strong problem-solving skills and attention to detail.
Numbers & Facts
Location
Canton, MI
Skills
Call Centersunmatched
Communication Skillsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
High School Diplomaunmatched
Logisticsunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft PowerPointunmatched
Microsoft Windows System Internals/Programmingunmatched
Microsoft Wordunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Systems Administration/Managementunmatched
Time Managementunmatched
Transportation Routingunmatched
Transportation and Logisticsunmatched
Willing to Travelunmatched
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