Customer Service Representative

Position Overview

Ultimate Staffing Services is actively seeking a dedicated Customer Service Representative to join a client's team in California. This role requires a dynamic individual who is passionate about delivering excellent customer service and can thrive in a fast-paced environment. The Customer Service Representative will be the primary point of contact for customers, ensuring their inquiries and concerns are addressed promptly and effectively.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information and resolve customer issues with a positive attitude.
• Maintain and update customer records in the database accurately.
• Collaborate with team members to ensure smooth operations and customer satisfaction.
• Adapt to different customer situations and provide appropriate solutions.
• Ensure all customer interactions align with company standards and policies.
• Provide feedback to improve customer service processes.
• Maintain a professional demeanor when interacting with customers.

Qualifications

• High School diploma or equivalent.
• Previous experience in a customer service or call center role is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Must be able to manage multiple tasks and priorities effectively.

Required Work Hours

Monday - Friday, 8:00 AM - 5:00 PM

Pay

$20 - $23 per hour

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.