Customer Service Representative

Customer Service Representative

Elgin, Illinois

Administrative Temporary On-Site Posted 1 week, 1 day ago Wage negotiable W2

Job Description

Customer Service Representative - Onsite Monday through Friday Employment Type: Contract Pay Range: $25.00 - $32.00 per hourDOE Location: Elgin, IL Work Hours: 10a to 6p Join Our Team as a Customer Service Representative!

Are you passionate about providing exceptional service and building lasting customer relationships? We are seeking a motivated and detail-oriented Customer Service Representative to be the voice of our company.

In this role, you'll serve as a vital link between customers and our internal departments, ensuring orders are processed smoothly, inquiries are addressed promptly, and customer satisfaction is our top priority. If you thrive in fast-paced environments, possess strong communication skills, and are committed to excellence, we want to hear from you!

Required Skills:

• High school diploma or equivalent; college degree preferred
• 2-3 years' experience in a customer service role, ideally in a corporate or B2B setting
• Proficiency in Microsoft Excel, Outlook, and familiarity with ERP systems like Sage X3 or similar
• Strong problem-solving, research, and time management skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Organized with a keen eye for detail and accuracy
• High sense of urgency and dependable work ethic

Nice to Have Skills:

• Experience working with EDI transaction sets
• Previous experience in a warehouse or supply chain environment
• Knowledge of billing and credit resolution processes

Preferred Education and Experience:

• Associate's or Bachelor's degree preferred
• Prior experience in customer service within the club channels or wholesale industries advantageous

Other Requirements:

• This is a full-time onsite position working Monday through Friday, 10 am – 6 pm CST (45 hours/week)
• Ability to sit for extended periods, operate a computer, and communicate effectively
• Occasional light lifting up to 20 pounds and mobility within the workspace

We're looking for proactive, results-driven team players eager to grow with us. If you're ready to bring your customer service expertise to a dynamic and supportive company, apply today and take the next step in your career! About Trova Advisory Group Trova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across various sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary placements, temp-to-hire options, and direct hire services. With a keen understanding of the dynamic demands of today's workforce landscape, we pride ourselves on providing top-tier talent solutions that empower organizations to thrive and succeed in a competitive market environment. Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status. We are committed to creating a culturally diverse and inclusive workplace where individuals of all abilities are welcomed and supported. If you require a reasonable accommodation during the application or interview process, please contact us at trova@gotrova.com. Include the nature of your request and your contact information, and we will be happy to assist you. Trova Advisory Group offers a comprehensive benefits package offering Medical, and Dental benefit options to all eligible employees.

About Midway Staffing

Midway Staffing is a dynamic and rapidly growing enterprise dedicated to connecting top talent with leading organizations. Specializing in innovative staffing solutions, we are committed to delivering exceptional service to both clients and candidates. With a strong presence spanning multiple locations nationwide and recognition on the prestigious Inc. 5000 list of Fastest-Growing Private Companies in America from 2019 to 2024, Midway Staffing exemplifies excellence and growth. We are equally dedicated to fostering internal development and supporting career advancement opportunities for our team members.

Midway Staffing is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status.

We are committed to creating a culturally diverse and inclusive workplace where individuals of all abilities are welcomed and supported. If you require a reasonable accommodation during the application or interview process, please contact us at HR@midwaystaffing.com. Include the nature of your request and your contact information, and we will be happy to assist you.

Midway Staffing offers a comprehensive benefits package offering Medical, Dental, Vision and Life/AD&D benefit options to all eligible employees.