Primary Job Title:
Customer Service Representative - Power Connections, Vehicle Group
Alternate/Related Job Titles:
Customer Support Representative
Order Management Specialist
Client Services Coordinator
Account Services Representative
Customer Operations Representative
Location:
Carol Stream, IL
Onsite Flexibility:
Onsite
Contract Details (Contract roles only):
Position Type: Contract
Contract Duration: 12 Months
Start: As Soon As Possible
Pay Rate: $30/hr
Shift Schedule: Monday to Friday – 8:00 AM – 4:30 PM
Job Summary
Serves as the customer’s advocate for Vehicle Group North America customers, ensuring superior levels of customer service and order management for assigned accounts.
This role focuses on efficient and effective order management to ensure on-time and complete shipments by monitoring customer requirements, resolving issues, and coordinating closely with manufacturing and distribution teams.
Key Responsibilities
Maintain (enter and follow up) customer order entries and monitor status daily to manage late issues
Prioritize and escalate customer line-down situations and past-due orders with scheduling, production, and purchasing
Instruct warehouse on order fulfillment and/or inventory replenishment
Respond to customer inquiries regarding capacity increases and safety stock requests
Answer inquiries related to new products and lead times
Perform price confirmation and entry
Prepare and manage Bills of Lading
Schedule transportation
Coordinate material and purchased component availability with purchasing and communicate updates to customers
Review customer forecasts and relay information to appropriate departments
Build and maintain spreadsheets
Maintain records, transactions, and inquiries
Act as a company ambassador
Understand customer needs through quality conversations and follow-up calls
Report unsafe conditions or practices
Keep Customer Service Manager informed of areas of concern
Required Experience
Bachelor’s degree in Business or Technical discipline
2+ years of customer service experience in a manufacturing environment
Excellent verbal and written communication skills
Strong problem-solving and listening skills
Highly organized with strong multi-tasking ability
Demonstrated aptitude in Microsoft Office
Team-oriented with a positive outlook
Nice-to-Have Experience
Spanish and English speaking capability
Experience using reporting tools to identify order management inconsistencies
Experience supporting continuous process improvement initiatives
Required Skills
Order entry and order management
Customer relationship management
Inventory and shipment coordination
Preferred Skills
Reporting and data analysis
Forecast review and supply coordination
Transportation scheduling
Process improvement mindset
Cross-functional collaboration
Additional Skills
Price confirmation and documentation management
Bill of Lading preparation
Spreadsheet development and maintenance
Over/under order message analysis
Deep understanding of Vehicle Group products, markets, and customer channels
Benefits
About the Client
Intelligent power management company focused on sustainability and improving quality of life. Offers solutions for efficient and reliable power management. Committed to innovation and making a positive impact on the world. Join our team and make a difference.
About GTT
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.
Job Number:
26-01835
Hashtags:
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