Customer Service Representative

Customer Service Representative
Location: Cary, Illinois
About Our Client:
Our client has built a high-trust, people-first culture driven by real employee feedback and a commitment to innovation, collaboration, and performance. Known for fostering an environment where employees feel valued, supported, and empowered to grow, the organization continues to set itself apart as an employer of choice. Working here means joining a team of top technical professionals bringing cutting-edge products to the forefront—offering driven individuals the opportunity to make a meaningful impact every day.
Key Responsibilities:

• Providing professional customer service through phone, email, and other communication channels.
• Handling inquiries related to sales orders, promotions, installations, and product information.
• Ensuring timely and fair resolution of customer complaints in compliance with consumer laws.
• Maintaining strong relationships with customers, sales teams, and internal departments.
• Developing and implementing initiatives to educate and inform customers about products, services, and updates.
• Analyzing customer survey results and creating targeted improvement plans.
• Documenting all customer interactions and maintaining accurate records in CRM systems.
• Collaborating with internal teams to resolve issues and ensure smooth order processing.
• Identifying opportunities to improve processes and enhance the customer experience.

Qualifications:

• Minimum of 2+ years of experience in customer service or related role.
• Strong interpersonal and communication skills (verbal and written).
• Proficiency in using CRM systems and Microsoft Office Suite.
• Demonstrated ability to resolve conflicts and deliver customer-focused solutions.
• Strong organizational and multitasking skills with attention to detail.
• Ability to work independently and collaboratively within a team environment.

• NO C2C CANDIDATES

Interested Candidates please apply on our website at https://jobs.jblresources.com.
For more information about our services and great opportunities at JBL Resources, please visit our website: https://www.jblresources.com.
JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be.
**JBL is an Equal Opportunity Employer and E-Verify Company