Customer Service Representative

JBL Resources

Cary, IL

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JOB DETAILS

SALARY

$22.74

SKILLS

Communication Skills, Consumer Regulations, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer Training, Detail Oriented, Diversity, Documentation, Fortune 500 Customers, Healthcare, Human Resources, Inside Sales, Interpersonal Skills, Logistics, Market Surveys, Medical Equipment, Microsoft Office, Multitasking, Order Processing, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Record Keeping, Regulatory Compliance, Sales Promotions, Supply Chain Management, Supply Chain Operations, Time Management, Writing Skills

LOCATION

Cary, IL

POSTED

3 days ago

Customer Service Representative
Location: Cary, Illinois
About Our Client:
Our client, a Fortune 500 Medical Device company, is recognized as one of the Worlds Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! This company has climbed to the top, gaining a reputation for both excellence and satisfaction and is hiring individuals who are self-motivated, results driven, and take pride in the impact their work has on patients and healthcare professionals.
Key Responsibilities:

Providing professional customer service through phone, email, and other communication channels.
Handling inquiries related to sales orders, promotions, installations, and product information.
Ensuring timely and fair resolution of customer complaints in compliance with consumer laws.
Maintaining strong relationships with customers, sales teams, and internal departments.
Developing and implementing initiatives to educate and inform customers about products, services, and updates.
Analyzing customer survey results and creating targeted improvement plans.
Documenting all customer interactions and maintaining accurate records in CRM systems.
Collaborating with internal teams to resolve issues and ensure smooth order processing.
Identifying opportunities to improve processes and enhance the customer experience.

Qualifications:

Minimum of 2+ years of experience in customer service or related role.
Strong interpersonal and communication skills (verbal and written).
Proficiency in using CRM systems and Microsoft Office Suite.
Demonstrated ability to resolve conflicts and deliver customer-focused solutions.
Strong organizational and multitasking skills with attention to detail.
Ability to work independently and collaboratively within a team environment.
NO C2C CANDIDATES

Interested Candidates please apply on our website at https://jobs.jblresources.com.
For more information about our services and great opportunities at JBL Resources, please visit our website: https://www.jblresources.com.
JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be.
**JBL is an Equal Opportunity Employer and E-Verify Company

About the Company

JBL Resources

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