Customer Service Representative

Customer Service RepresentativeRequired Education: High School Diploma or equivalencyRequired Skills & Experiences:Minimum of 2 or more years of experienceCustomer service experienceExperience supporting sales, sales promotions, installations, and communicationsAbility to resolve customer claims and complaints in accordance with consumer lawsAbility to develop organization-wide customer education initiativesAbility to develop improvement plans in response to customer surveysBasic understanding of work routines and procedures within the disciplineAbility to work within well-defined procedures involving a variety of work routinesGood decision-making skillsOverview / Summary:Provides customer services relating to sales, sales promotions, installations, and communications. Ensures positive customer relations by resolving customer claims and complaints fairly, effectively, and in accordance with consumer laws while developing customer education initiatives and improvement plans.Customer Service Representative Primary Responsibilities:Provide customer services relating to sales, sales promotions, installations, and communicationsMaintain positive customer relationsResolve customer claims and complaints fairly, effectively, and in accordance with consumer lawsDevelop organization-wide initiatives to proactively inform and educate customersDevelop improvement plans in response to customer surveysFollow clearly defined procedures and work routines to support customer service operations**Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**