Customer service representative

The Customer Service Representative is an important role in the Pharmacy Operations and is responsible for handling inbound and outbound pharmacy calls, scheduling refill deliveries when needed and directing calls to appropriate personnel. The ideal candidate is a well-spoken, enthusiastic, and organized person with the ability to provide high level of customer service to our patients, clinicians, and clients. Must be able to work 100% Onsite during training. Possible Temp to Hire. Qualifications:

• High School Diploma or GED with minimum of Associate degree preferred
• One year or more of call center experience
• Experience working with management information systems to effectively address customer needs
• Proficiency in Microsoft applications
• Excellent verbal and written communications
• Must be able to show empathy when talking to patients
• Professional telephone manner
• Excellent attention to detail
• Customer service experience preferred
• Medical office experience / knowledge of medical terminology preferred
• Pharmacy experience is a plus, but not required
• Medical claims experience is a plus, but not required
• Training is 100% on site: schedule Monday - Friday 9am - 6pm for 6/15 - 6/19; Monday - Friday 9am - 5:30pm 6/22 - 8/7
• Shift is on site from 11:30am - 8pm, Monday - Friday (Rotating Saturdays once a month with weekday off) or 9am - 6pm (every 5-7 weeks w/1 day off during the week)
• Hybrid once permanent schedule starts (2 days in office; 3 days remote)
• This is a temporary to permanent hire position for people who meet metrics and attendance policies.
• Must meet ALL attendance guidelines and performance metrics before being considered for Hybrid schedule
• Bonus eligible

• Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
• Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
• Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
• Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
• Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
• Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient's safety
• Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)

• Call Center Support
• Pharmaceutical
• Customer Service
• Microsoft Office
• Basic Computer Skills
• 
  Qualifications
• Years of experience: 1 year
• Experience level: Experienced
• 
  Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
  
  Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
  
  At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
  
  Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
  
  This posting is open for thirty (30) days.