Custodial Services, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Email Management/Administration, Housekeeping/Cleaning, Needs Assessment, Sales, Telephone Skills, Time Management, Training/Teaching
Would you like a new career where you get training and have an opportunity to advance?
Do you want to stop working crazy hours and have some flexibility in your schedule?
As a Customer Service Representative, you are a key team member in upholding our commitment to customer satisfaction and professionalism. With a career at Molly Maid, you will bring customers joy and relief and reward yourself in the process.
Ready to join a company and a team that will support you?
Apply today - were ready for you!
Requirements:
- Prior customer service, office, or cleaning experience preferred but not required.
- This job is right for you if you are self-motivated, thrive in fast-moving environments, and can manage time to effectively meet deadlines.
What We Provide:
- Well teach you everything you need to know about what makes Molly Maid unique, including our proven cleaning process, commercial-grade equipment and supplies, and our unique culture.
- Paid training on our proven systems that delight customers.
- A stable and consistent work schedule.
- A fun culture where success is celebrated as a team.
- Access to ongoing training.
- Branded and comfortable clothing.
- Advancement opportunities - we promote from within.
Responsibilities:
As a Customer Service Representative, you will be responsible for:
- Grow and retain customers: Answer phone calls with a smile and book estimates and cleans for our valued customers. Do this and well celebrate milestones as a team and have fun in the process.
- Communicate with customers and leads: Interact in a friendly, positive, and professional manner. Our team members love our customers, and you will too. Show them you care about their home, make a connection, and youll win.
- Promote our culture and team: Embrace our culture of teamwork and let your positive attitude energize the team.
- Customer Satisfaction: Identify and assess customer needs through managing phone, email, and other communication channels. Cheerfully resolve customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution.
Benefits & Pay
- The pay range for this position is $15-18 and is dependent on your experience.
- Earn vacation and holiday pay.
- Earn an additional $200 per week with incentive program.
Full-time: Use our proven sales process to reach weekly and monthly targets. EARN EVEN MORE with our attractive weekly incentives.
Come grow with us!