Job Description
Role: Customer Service Representative
Location: Cary, NC 27513 (Onsite > Hybrid)
Duration: 03 – 06 months
Work Schedule: Monday to Friday
Training Schedule (8–12 Weeks):
9:00 AM – 5:30 PM
Regular Schedule:
11:30 AM – 08:00 PM
- Answer incoming customer calls and help with general questions about prescriptions, payments, and account information.
- Make and receive calls to schedule medication deliveries and payments.\
- Make sure customer information is accurate and up to date.
- Help customers with prescription refills, delivery status, insurance information, and invoices.
- Answer customer questions and transfer them to pharmacists or nurses when needed.
- Send customer concerns or questions to the right team for quick resolution.
- Add clear notes to customer records so other team members can easily understand the situation.
- Report any medication side effects or product complaints to the appropriate clinical staff.
- Provide friendly and professional customer service.
Numbers & Facts
| Location | Cary, NC |
| Job Type | Part-time |
| Salary | $19–$20.39 Per Hour |
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