Customer Service Representative

Job Description

About the Job:

Join our winning team at Dominos in Casper! We are seeking energetic, friendly, and hard-working Customer Service Representatives (CSRs) to provide exceptional service to our customers. As a CSR, you will be the first point of contact for our valued guests, ensuring a positive and seamless experience, whether over the phone or in person. We offer a fun and fast-paced work environment with opportunities for advancement.

What We Offer:

• Flexible schedule: Part-time and full-time hours are available.
• Competitive wages
• Career growth: We prioritize internal promotions, and many of our leaders started as CSRs or delivery drivers.
• Supportive team: Work alongside a great team and have fun while getting the job done.
• Employee discounts

Key Responsibilities:

• Greet customers in a friendly, positive, and professional manner, both at the counter and on the phone.
• Accurately enter and process customer orders using our point-of-sale (POS) system.
• Handle cash and credit card transactions, including accurately counting change.
• Help resolve customer complaints and issues effectively and with a smile.
• Assist with other in-store duties, such as folding pizza boxes, stocking ingredients, and maintaining a clean and organized work area.
• Prepare food items according to Dominos quality standards.
• Collaborate with team members to ensure all tasks are completed efficiently.

Job Requirements:

• Communication skills: Strong verbal communication skills with a positive, upbeat attitude.
• Math skills: The ability to perform basic math and accurately handle monetary transactions.
• Team player: Punctual, reliable, and willing to work as part of a team.
• Physical ability: The ability to stand for extended periods, lift up to 50 pounds, and perform various food preparation tasks.