Customer Service Representative

Customer Service Representative

From the front counter to the warehouse floor-be part of a team that keeps our customers up and running!

About Us: The Company: S.J. Smith Company, is a third-generation family-owned company that has been in operation since 1950. At S.J. Smith, we help make our customers more successful through cutting-edge solutions and quality products.

We believe in investing in our people, supporting professional development, and maintaining a culture where employees are empowered to do their best work.

Position Summary: We are hiring a Customer Service Representative for our Cedar Rapids branch. This role is responsible for supporting customers with product inquiries, order processing, and account management while delivering an exceptional customer experience. This role will also be responsible for shipping and receiving product.

Required Qualifications:

• High School Diploma or Equivalent
• Ability to handle cash transactions accurately
• Excellent communication skills
• Basic math skills
• Computer skills or prior experience with computer order entry system required

Schedule: This is a full-time position typically scheduled 7:30am - 4:30pm Monday through Friday.

Compensation & Benefits

• Competitive Salary
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Ongoing training and professional development

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.