Cargo/Freight, Communication Skills, Customer Support/Service, Data Entry, Delivery Driving, Logistics, Order Picking/Packing, Problem Solving Skills, SSL-TLS (Secure Socket Layer - Transport Layer Security), Trucking, United States Customs
We are seeking a Customer Service Representative to join our fast-paced office serving the import and logistics community. This role provides customer support via phone and email, delivering accurate information, resolving issues, and ensuring exceptional customer service. - Responsible for data entry into Safeway’s Transportation Management System (Trinium).
- Responsible for daily customer communication related to US Customs exam container moves.
- Responsible to ensure no cargo is released prior to clearance of US Customs holds.
- Prepares and thoroughly checks charges to ensure they are free of error prior to sending to customers.
- Works directly with customer on obstacles that can arise due to terminal related delays and issues.
- Dictates customer expectations to members of the dispatch team. Respond to customer or US Customs inquiries via phone and email.
- Check driver documents for container and LCL pick ups at the CES
- Check system to ensure cargo is released/charges paid/freight release present
- Ensure trucking company is authorized to pick up chassis/ Receives chassis from outside truckers
- Communicates with SSL to resolve any issues
Pay: $23.00 - $25.00
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East Coast Warehouse & Distribution Corp