Customer Service Representative CES

Customer Service Representatives support daily transportation operations by processing driver transactions, verifying documentation and payments, and ensuring accurate paperwork.

• Welcome and assist drivers at the service window.
• Review and verify required driver and shipment documentation.
• Confirm all required payments have been received
• Advise drivers of outstanding charges and direct them through the approved payment process when necessary.
• Update payment in internal system
• Invoice container once driver is processed
• Communicate with customers, drivers, and operations regarding documentation, payment status
• Resolve documentation discrepancies by coordinating with the appropriate internal departments.
• Answer incoming phone calls and emails in a professional and timely manner.
• Perform general administrative duties and provide operational support as assigned.

Qualifications

• Customer service or administrative experience preferred.
• Strong attention to detail and organizational skills.
• Excellent communication and problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Accurate data entry and basic computer skills.
• Ability to learn new software quickly.
• Professional, dependable, and team-oriented.
• Responsible for data entry into Safeway’s Transportation Management System (Trinium).
• Responsible for daily customer communication related to US Customs exam container moves.
• Responsible to ensure no cargo is released prior to clearance of US Customs holds.
• Prepares and thoroughly checks charges to ensure they are free of error prior to sending to customers.
• Works directly with customer on obstacles that can arise due to terminal related delays and issues.
• Dictates customer expectations to members of the dispatch team. Respond to customer or US Customs inquiries via phone and email.
• Check driver documents for container and LCL pick ups at the CES
• Check system to ensure cargo is released/charges paid/freight release present
• Ensure trucking company is authorized to pick up chassis/ Receives chassis from outside truckers
• Communicates with SSL to resolve any issues

Pay: $23.00 - $25.00