Customer Service Representative

Customer Service Representative

Charleston WV Remote Office Support Full Time Remote Remote apply for this job

Customer Service Representative Employment Type Full Time Entry Level Department Customer Service

CGS is seeking a Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.

CGS brings motivated highly skilled and creative people together to solve the governments most dynamic problems with cutting-edge technology. To carry out our mission we are seeking candidates who are excited to contribute to government innovationappreciate collaboration and can anticipate the needs of others. Here at CGS we offer an environment in which our employees feel supported and we encourage professional growth through various learning opportunities.

Skills and attributes for success

• Reply to calls and emails from the public.
• Use a knowledge base and follow standard operating procedures SOP to answer customer requests.
• Document your communications in our database.

Qualifications

• Fully fluent in English andor Spanish both written and verbal
• High School diploma or General Educational Development GED certificate
• Ability to obtain a Public Trust Security clearance which includes a credit check and background investigation

Ideally you will also have

• Ability to follow policies procedures and regulations.
• Ability to navigate a content management system other applications and related web sites.
• Strong written and verbal communication skills.
• Excellent customer service dependability and time management skills.
• Keyboarding proficiency of at least 40 words per minute.
• Call Center omnichannel background a plus.

Our Commitment Contact Government Services CGS strives to simplify and enhance government bureaucracy through the optimization of human technical and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years weve been growing our government-contracting portfolio and along the way weve created valuable partnerships by demonstrating a commitment to honesty professionalism and quality work.

Here at CGS we value honesty through hard work and self-awareness professionalism in all we do and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore we offer a comprehensive benefits package.

• Health Dental and Vision
• Life Insurance
• 401k
• Flexible Spending Account Health Dependent Care and Commuter
• Paid Time Off and Observance of StateFederal Holidays

Contact Government Services LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

Join our team and become part of government innovation

Explore additional job opportunities with CGS on our Job Board httpscgsfederal.comjoin-our-team

For more information about CGS please visit httpswww.cgsfederal.com or contact Phone1 888 680-5916 Emailemailprotected

15 - 16 an hour

We may use artificial intelligence AI tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

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