Administrative Skills, Communication Skills, Customer Experience, Customer Relations, Customer Satisfaction, Customer Service Operations, Customer Support/Service, Detail Oriented, High School Diploma, Interpersonal Skills, Marketing, Multitasking, Organizational Skills, Problem Solving Skills, Team Player, Time Management, Track Customer Issues
Charlotte, North Carolina
About Us
Novra Corp was founded with a simple vision: to provide businesses with modern marketing support that is both strategic and practical. In a landscape where attention is limited and competition is constant, we help brands communicate more clearly, present themselves more effectively, and grow with intention
Job Summary
We are seeking a friendly and service-oriented Customer Service Representative to provide exceptional support to customers and help ensure a positive customer experience. This role is ideal for individuals who enjoy assisting others, solving problems, and building strong customer relationships.
Responsibilities
- Respond to customer inquiries in a professional and timely manner.
- Resolve customer concerns and identify appropriate solutions.
- Maintain detailed records of customer interactions and service requests.
- Follow company procedures and customer service standards.
- Build positive relationships with customers through effective communication.
- Collaborate with team members to achieve customer satisfaction goals.
- Assist with customer follow-up and retention efforts.
- Support administrative tasks related to customer service operations.
- Participate in training and professional development programs.
Qualifications
- High school diploma or equivalent required.
- Strong communication and interpersonal skills.
- Excellent customer service and problem-solving abilities.
- Ability to multitask and manage priorities effectively.
- Strong organizational skills and attention to detail.
- Positive attitude and professional demeanor.
- Ability to work independently and as part of a team.